The maximum number of cartons that can be ordered depends on the brand you want to order. Due to PACT ACT restrictions, packages can weigh no more than 10lbs. Since the weight varies from brand to brand, only by placing the items in the cart and/or calling customer service at 1-866-247-2447 can the number of cartons actually be determined.

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All cigarette orders are shipped via a private courier. Delivery times can vary but should be delivered within 14-28 days.

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Yes, all orders containing cigarettes or tobacco will require the recipient to show a valid government issued photo id and sign for the package.

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Two (2) delivery attempts will be made to deliver your package. After that the package will be returned to us at your expense. You may then request to have our order reshipped at the cost of the original shipping charge or have your order refunded. Shipping charges are not refundable.

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Due to the passage of the PACT ACT, federal law requires all interstate sales of cigarettes and smokeless tobacco to be reported to your state via the Jenkins Report.

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No, at this time we are only able to ship cigarettes to addresses where and adult will be able to sign for the package.

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An eCheck is an electronic transfer of funds in which the money is taken from your bank account, typically a checking account. The account's routing number and account number are entered on our payment page and used to draw funds from the account. By placing an order using the eCheck option you authorize Smokes-Spitits.com to access your bank account and withdraw funds electronically. On your first order you must sign and date the authorization form that is shown at the end of your order and send a copy to us. In the event of a returned eCheck for any reason a $15.00 debit will be added to your account. We will use any means possible to attempt to collect a debit from a retuned eCheck.

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The Mail-in check payment option allows you to complete your order online and then you mail in a check to us. Please reference your order number on your check for faster processing. Once the check is received it is deposited into our bank. Upon a 7-10 day waiting period, if your check clears the bank, your order is the processed in our warehouse and shipped. In the event of a returned check for any reason a $15.00 debit will be added to your account. We will use any means possible to attempt to collect a debit from a retuned check.

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The Money Order payment option allows you to complete your order online and then you mail in a Money Order to us. Please reference your order number on your Money Order for faster processing. Once the Money Order is received it is deposited into our bank. Upon a 7-10 day waiting period, if your Money Order clears the bank, your order is the processed in our warehouse and shipped.

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Store Dollars is a more convenient form of payment for you to purchase items on our website. It’s like having your own personal account with us, allowing you the freedom to shop with us without having to remember which credit card you would like to use, what those annoying 3 or 4 digit security numbers are on your card, especially if you don’t always carry those credit cards on you when you decide to place an order.

You can purchase Store Dollars using eCheck's, Money Orders or Cashier Checks. The money in your account is available for purchases 24 hours a day, 7 days a week.

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At this time we accept EChecks, Cashiers Checks, Personal Checks and Money Orders.

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You can place your order online. When checking out select your payment method as Money Order or Mail in check. Continue the checkout process... on the final screen you will see your order number along with the total you should make your payment out for. Please send all Mail orders to the following address and reference your order number on your payment:
Smokes Spirits
P.O. Box 394
Salamanca, NY 14779

Go here. to get the printable mail order form.

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Creating an Account is Easy. Simply go here and complete the registration form. By doing this, you won't have to re-enter your personal information at each visit.

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All transactions are placed utilizing the latest SSL technology. We use Thawte's 128 bit secure encryption. This site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards.

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Because we do such a high volume of sales we receive new stock daily. We guarantee that the products we sell are the freshest available. If you receive a product that is not fresh please let us know and we will promptly replace it if we are made aware of the issue within 30 days of the shipping date.

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In the event that you have a problem with your order please email us at customerservice@smokes-spirits.com Or call us Toll Free Monday-Friday 8:00am - 7:00pm or Saturday & Sunday 9:00am - 5:00pm ET at 1.866.247.2447. All shortages must be reported within 24hrs of delivery. Keep all packaging material.

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Smokes-Spirits.com is constantly updating its inventory. In the event that you don't see something that you want please call or email us. In most cases, if we don't have the item in stock, we can order it for you. We have an extensive network of suppliers and vendors and can usually get what you want very quickly.

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We are a Native American business located on the Seneca Nation (a Sovereign Nation) in Western New York. It is the responsibility of the Buyer to ascertain and comply with any laws in regard to the purchase and use of any cigarette or tobacco products. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.

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Sorry, we are unable to accept manufacturer coupons at this time. Any coupons sent to us will not be returned.

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At Smokes-Spirits.com, we are committed to protecting your privacy. We will never sell your contact information to any 3rd parties.

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If you receive an incorrect item due to a mistake on our part please call or email us and we will gladly replace the wrong item with the correct item and include a prepaid shipping label with that order to ship the incorrect merchandise back to us at no cost to you. If there was a mistake on your part you can ship the incorrect merchandise back to us at your expense. Any item(s) sent out after your original order due to a mistake or damage will be charged to your account. Once the incorrect or damaged item(s) are returned we will credit that amount back to your account.

If you decide that after you receive your order you do not want an item(s) just return the "unopened" items back to us and we will refund your account. Shipping fees cannot be refunded. Refunds can take up to 10 business days to process. There is a 15% restocking fee on all returns. All returns must be made within 30 days of purchase.

AS OF JUNE 17th, 2010, ALL SALES AND ORDERS ARE FINAL. NO RETURNS DUE TO INCORRECT ORDER PLACEMENT WILL BE TAKEN. THANK YOU.

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You will receive an email confirmation to let you know that your order was received and is being processed.

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Due to the hot weather during these months, orders that contain perishable items (Candy, Chocolates, etc.) should be shipped UPS 2nd Day Air or UPS Next Day Air.

Orders that contain perishable items may be held for shipping until the following Monday if doing so will prevent the package from sitting in a U.P.S. warehouse over the weekend.

Please note that Smokes-Spirits.com, does not accept responsiblity for damage that may occur to perishable products during transit.

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If you do not receive your order within 10 days after being shipped we will start an investigation on the package with the shipper. USPS will not allow us to file a claim on the package unless 21 days have passed. If you need your order before we get a response from the shipper you will have to place another order and once the claim has settled we can refund your money for the undelivered package.

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All first time cigarette and tobacco orders require you to send in a copy of a photo id showing your age and address. First time orders will be sent to the warehouse for fulfillment once the payment has cleared our bank which usually takes around 5 business days. You must be at least 21 to purchase tobacco items from this site.

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As a Native American business operating on sovereign land, "It is our policy to adhere to all laws and regulations which restrict and/or prohibit purchases of tobacco products by consumers, which include those within the States of New York, Connecticut, Maryland, Ohio, and Arkansas."

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All orders are shipped within the United States Only. Orders which are placed by 1:00 P.M. EST should be received within 1-5 business days once shipped. It is currently taking up to 4-5 business days to process your order via eCheck and up to 7 business days to process your order via mailed in check or ePrinted check.
Customers with good order history who continue to place orders with the same account information will enjoy the benefit of having their orders enter warehouse processing immediately after placing their order.
In the event of a returned check future orders may be held up to verify funds have been received.
We ship via UPS, USPS. UPS and USPS do not include weekends or holdays as business days. All shipping charges are based on your zip code and the weight of items in your order. We strive to ship all orders within 24 hours of processing, but some orders may take a little longer due to delivery times of product availability in our warehouse.

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Our non-cigarette order shipping rates are not charged on a per item basis. We base our shipping cost on the weight and location of where the package is shipped to. 95% of all orders are shipped within 48hrs. Orders received after 1PM Friday EST. will be processed the following Monday. Please see the "Cigarette Orders" section for details on shipping cigarettes.

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All orders containing cigarettes and tobacco products require an Adult Signature at the time of delivery to verify that the recipient is 21 years old.

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